Skip to main content

Connecting Jira & Jira Product Discovery to Axiamatic

This document helps you link your teams' Jira account with Axiamatic so that findings can be derived from Jira issues and Jira Product Discovery ideas.

Connecting Jira to Axiamatic enables the platform to analyze work tracked in Jira Software as well as Jira Product Discovery (JPD). Depending on the project you configure, Axiamatic can sync Jira issues or JPD ideas to generate insights and findings.
​
Here is a step-by-step guide that you can follow to connect Jira to Axiamatic, including the permissions you need to grant and their meanings.

Prerequisites:

Before connecting Jira to Axiamatic, you will need a Personal Access Token (PAT) from Atlassian. Follow the steps below to generate one.

Steps to create a PAT:

Step 1: Access Your Atlassian Profile

In Jira or Confluence, select your profile picture in the top-right corner of the screen and choose Settings from the dropdown menu.

Step 2: Navigate to Security Settings

Under your account settings, select Security from the top menu. Click Create and manage API tokens under the API token section.

Step 3: Create a New Token

Axiamatic supports two types of Jira connections:

  • Full Access — Axiamatic can access all Jira data your account has permission to view. Select Create API token to generate a token with full scope.

  • Limited Access — Axiamatic can only access the specific Jira data you permit. Select Create API token with scopes to define exactly what the token can do.

Give your token a meaningful name that reflects its purpose, such as "Jira Axiamatic Integration".

If you selected Create API token with scopes, choose the permissions you want to grant. We recommend enabling read:jira-work and read:jira-user for standard Axiamatic functionality.

Give your token a meaningful name that reflects its purpose, such as "Jira Axiamatic Integration".

Step 4: Set an Expiry Date

Choose an expiry date for your token. If your workspace administrator permits it, you can select 'No expiry'.

Step 5: Copy and Store Your Token

Click 'Create'. Your token will be displayed once; copy it immediately and store it somewhere secure. It cannot be retrieved again after you leave this screen.

Step 1: Navigate to Integrations

  1. Log into your Axiamatic account

  2. From the main navigation menu, click Settings, click on Integrations

Step 2: Connect to Jira / Jira Product Discovery

  1. Locate the Project Management section on the Integrations page

  2. Find the Jira integration card

  3. Click the Connect button

A pop-up will appear requesting your Jira account details

Step 3: Select Your Connection Type

In the Linking your Jira account screen, select the authentication option that matches how you set up your PAT:

  • Jira Cloud — Select this if you created a standard API token with full access.

  • jira-cloud-with-limited-scope — Select this if you created an API token with specific scopes.

Your selection will expand to reveal the credentials fields. Proceed to the next step to fill them in.

When prompted during the connection setup, you will need to provide three values — your email address, your PAT from the prerequisite step, and your Jira Cloud ID.

How to locate your Cloud ID:

  1. In your browser, navigate to https://your-domain.atlassian.net/_edge/tenant_info, replacing your-domain with your company's Atlassian domain.

  2. The page will return a JSON object. Locate the cloudId field and copy its value — it will look similar to a1b2c3d4-e5f6-7a8b-9c0d-1e2f3a4b5c6d.

Enter this value in the Cloud ID field in Axiamatic to proceed.

Integration complete! Your Jira account is now connected and ready to use with Axiamatic. You can also see that the status on the card has been updated.

To disconnect an integration, click on the Disconnect button on the card.

Note: This integration supports both Jira Software and Jira Product Discovery because they use the same Atlassian platform. After connecting your Atlassian account, simply select the Jira or JPD project you want Axiamatic to analyze.

After successfully connecting Jira to Axiamatic, you need to link a specific project to begin analyzing your data.

Step 4: Navigate to Channels Settings

  1. In the main navigation, locate the profile menu in the bottom left corner

  2. Click on Org Settings

  3. Select the Channels tab

Step 5: Access Jira or Jira Product Discovery project Selection

  1. Find the Jira tile in the Channels view

  2. Click the Select Project button

  3. A project selection dialog will open

Step 6: Choose Your Jira or Jira Product Discovery Project

  1. Select the project you want Axiamatic to analyze. This can be either:

    • a Jira Software project (Stories, Tasks, Bugs, Epics, etc.)

    • a Jira Product Discovery project containing Ideas

    Once selected, Axiamatic will sync the work items available in that project according to your configuration.

  2. If projects are missing: click the Refresh button to reload the complete project list

  3. Select your project: Choose the project you want to connect from the dropdown

Step 7: Save Configuration

  1. After selecting your project, click Save to confirm the connection

  2. The dialog will close and return you to the Channels view

Project linking complete! Your selected Jira or Jira Product Discovery project name will now be displayed on the Jira tile, confirming the successful connection.

Using Jira Product Discovery

Axiamatic also supports Jira Product Discovery (JPD). If your organization uses JPD to capture product ideas, feature requests, and prioritization, you can sync those ideas by selecting your JPD project during channel configuration.

Once configured, Axiamatic can analyze JPD ideas alongside other connected enterprise data sources, allowing product planning information to be included in insights and AI responses.

Note: Only ideas from the configured JPD project are synchronized. If you have multiple JPD projects, configure each one separately as needed.

You can now begin using Jira or Jira Product Discovery project data for analysis and insights within Axiamatic.

How Axiamatic Uses Your Jira & Jira Product Discovery Data

What Axiamatic accesses:

Project Data

  • Reads Jira Software projects

  • Reads Jira Product Discovery projects

  • Retrieves issues and JPD ideas from configured projects

Work Items

Reads information including:

  • Issues

  • Ideas

  • Status

  • Priority

  • Assignee

  • Reporter

  • Labels

  • Comments

  • Attachments

  • Linked work items

  • Custom fields (where available)

User Information

  • Accesses user profiles visible to your account

  • Views usernames, email addresses, and profile avatars

  • Limited to information you already have permission to see in Jira

Frequently Asked Questions

Does Axiamatic support Jira Product Discovery?

Yes. Jira Product Discovery projects can be connected using the same Jira integration. Simply configure your JPD project in the Channels section, and Axiamatic will sync ideas from that project just as it syncs issues from standard Jira projects.

For pricing information, demo requests, or assistance, contact us at [email protected]

Did this answer your question?