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Integrating ServiceNow with Axiamatic

Connect ServiceNow to enable agents to analyze problems and incident data across integrated platforms.

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Written by Axiamatic
Updated this week

To integrate ServiceNow with Axiamatic, your ServiceNow administrator must create an OAuth application in your ServiceNow instance and share the Client ID and Client Secret with Axiamatic for API integration.

Prerequisites

Required permissions: ServiceNow administrator access is needed to create OAuth applications.
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What you'll need:

  • Admin access to your ServiceNow instance

  • Access to Axiamatic integrations settings

Part 1: Creating an OAuth Application in ServiceNow

Step 1: Access Application Registry

  1. Log in to your ServiceNow instance as an admin user

    • Example URL: https://your-company.service-now.com

  2. From the All dropdown menu, search for and select Application Registry
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Step 2: Create New OAuth Application

  1. On the Application Registry page, click New in the top right corner


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  2. You'll see a page asking what kind of OAuth application you want to create

  3. Select Create an OAuth API endpoint for external clients

Step 3: Configure Application Details

You'll be taken to a form page. Fill in the following details:

  1. Name: Enter Axiamatic

  2. Client ID: Auto-generated (can be customized if preferred)

  3. Client Secret: Auto-generated after submission

  4. Redirect URL: Enter https://api.axiamatic.com/integration-app-api/oauth-callback

    • Note: Click the lock icon beside the field to enable editing
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  5. Logo URL: Optional field - can be left blank

Step 4: Submit and Retrieve Credentials

  1. Click Submit to create the OAuth application

  2. You'll be returned to the Application Registry page with "Axiamatic" now listed

  3. Click on Axiamatic to view the application details

  4. Copy and securely store:

    • Client ID

    • Client Secret
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Important: Store these credentials securely - you'll need them to complete the integration in Axiamatic.

Part 2: Connecting ServiceNow in Axiamatic

Step 1: Navigate to Integrations

  1. Log in to your Axiamatic account

  2. Open Org Settings from the profile menu in the bottom left

  3. Navigate to the Integrations page

Step 2: Initiate ServiceNow Connection

  1. Locate the ServiceNow card

  2. Click Connect

Step 3: Select Connection Type

A pop-up will appear asking you to choose a connection type:

Shared Connection

  • All containers will have access to this integration

  • Includes any containers created in the future

  • Recommended for organization-wide access

Private Connection

  • Only the current container will have access

  • Future containers will need their own setup

  • Best for isolated team environments

Select the option that best suits your team's needs.
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Step 4: Enter ServiceNow Credentials

  1. In the connection form, enter:

    • Client ID: Paste the Client ID from Step 4 of Part 1

    • Client Secret: Paste the Client Secret from Step 4 of Part 1

    • Subdomain: Enter your ServiceNow instance subdomain (e.g., your-company from your-company.service-now.com)
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  2. Click Connect to complete the integration

Integration complete! Your ServiceNow instance is now connected to Axiamatic and ready to provide insights from your service management data.

Troubleshooting

Connection failed:

  • Verify the Client ID and Client Secret are correct

  • Ensure the Redirect URL in ServiceNow matches exactly: https://api.axiamatic.com/integration-app-api/oauth-callback

  • Confirm your ServiceNow subdomain is entered correctly

OAuth application not appearing:

  • Verify you have admin permissions in ServiceNow

  • Check that the application was successfully submitted

For additional support, contact your ServiceNow administrator or Axiamatic support.

For pricing information, demo requests, or assistance, contact us at [email protected]

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